JM Appliance Service
24 yrs in businessWorcester, MA
4.640 reviewsRated 4.6 out of 5 from 40 reviews
Refrigerator Repair · Washer Repair · Dryer Repair +5 more
LicensedInsured
Kenmore · Massachusetts · Mid-rangetier · 39th of 49 states
Kenmore repair in Massachusetts
3 of the 15 businesses listed in Massachusetts — 20% — name Kenmore among the brands serviced, across 3 cities with an index page. That is 39th of the 49 states with any, out of 275 nationwide. Ranked by rating, then review count.
Kenmore sits in the mid-range tier, so any qualified Massachusetts technician can take the job. Have the model and serial number from the data plate ready — it is what decides whether the part is already on the van.
- Kenmore pros
- 3
- State rank
- 39th
- Cities
- 3
- Average rating
- 4.5
- Licensed
- 3
- 24/7 emergency
- 0
- Reviews
- 272
Kenmore repair pros in Massachusetts
Sorted by rating, then review count. Call the number on the listing — no forms, no lead fees.
Hub City Appliance Pros
10 yrs in businessBoston, MA
4.5143 reviewsRated 4.5 out of 5 from 143 reviews
Refrigerator Repair · Washer Repair · Dryer Repair +3 more
LicensedInsured
Pioneer Valley Appliance Service
12 yrs in businessSpringfield, MA
4.489 reviewsRated 4.4 out of 5 from 89 reviews
Refrigerator Repair · Washer Repair · Dryer Repair +3 more
LicensedInsured
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Only 3 listings for Kenmore in Massachusetts
Massachusetts ranks 39th of the 49 states carrying Kenmore, against 16 in Texas. Thin coverage here is a limit of this directory rather than a statement about the market: 12 other businesses are listed in Massachusetts, and at this tier most of them can take a Kenmore job — ask when you call.
What the listings say about Kenmore repair in Massachusetts
Counted from the 3 profiles above, not from a survey. Everything a business states about itself is reported as a claim.
Massachusetts holds 3 listed Kenmore businesses, out of 275 nationwide. That ranks 39th of the 49 states with any, level with Hawaii and behind Texas on 16. They are 3 of the 15 businesses listed in Massachusetts — 20% of the state directory.
Their ratings average 4.5, against 4.6 across all 275 listed nationwide, and 2 of the 3 sit at 4.5 or better. None holds a straight 5.0, and none sits below 4.0. Between them they carry 272 reviews, the largest single tally being 143 on Hub City Appliance Pros in Boston. Rating and review volume are what the businesses' own public profiles report — treat a high average on six reviews differently from the same average on six hundred.
By review volume the group is led by Hub City Appliance Pros in Boston (143 reviews, 4.5), Pioneer Valley Appliance Service in Springfield (89 reviews, 4.4) and JM Appliance Service in Worcester (40 reviews, 4.6). By rating it is JM Appliance Service at 4.6 on 40 reviews, Hub City Appliance Pros at 4.5 on 143 reviews and Pioneer Valley Appliance Service at 4.4 on 89 reviews. Those are two different questions and they rarely give the same answer — volume tells you a company has been doing this at scale, a high average on a handful of reviews tells you much less.
All 3 state that they are licensed, and all state that they carry insurance. On top of that, 1 shows a Better Business Bureau accreditation and 2 publish a parts-and-labor warranty term in the profiles. None advertises round-the-clock emergency cover, so call early in the day and ask directly. All of that is self-stated in the listing, not verified here: ask for the license number and a current certificate of insurance, and for anything that opens a sealed refrigerant system ask to see federal EPA Section 608 certification, which is required in all fifty states.
3 of them publish a founding year: the longest-established has been trading since 2002, and the median across those that say is 12 years. Boston holds the most at 1 — 33% of the group — level with Springfield, across 3 Massachusetts cities with an index page. Between them they name 16 distinct towns, suburbs and neighborhoods in their stated service areas, so coverage reaches well past the cities listed here — give your address when you call rather than assuming.
| Measure | Massachusetts |
|---|---|
| Listed prosof 275 nationwide for Kenmore | 3 |
| Rank among statesTexas leads on 16 | 39th of 49 |
| Share of the Massachusetts directory3 of 15 listed businesses | 20% |
| Average rating4.6 nationwide · 2 rated 4.5+ | 4.5 |
| Reviews on filemost on one profile: 143 | 272 |
| State licensing claimed3 also state insurance | 3 of 3 |
| Accreditation statedself-stated in the listing, verify before booking | 1 BBB |
| 24/7 emergencyask when you call | 0 of 3 |
| Longest trading sincemedian 12 years across 3 that publish one | 2002 |
| Cities with an index pageBoston leads on 1 | 3 |
| Towns named in service areasclaimed coverage, not a guarantee — confirm your address | 16 |
Booking Kenmore service in Massachusetts
The brand decides the parts route and the labour skill; the state decides the labour rate and the drive time. Both matter, and only one of them is on the quote.
The badge on a Kenmore tells a technician nothing useful; the model number tells them everything. Kenmore models carry a three-digit prefix before the decimal point, and that prefix identifies which manufacturer actually built the machine — which in turn identifies the service documentation, the fault codes and the parts list. A shop that asks for the full model number before it will quote is not stalling, it is doing the only thing that works. It also means the usual homeowner shortcuts fail here. Your neighbour's Kenmore quote is not a benchmark for yours, because the two machines may share nothing but the name on the door.
- Price tier
- Mid-range · 1× typical new price
- Parts usually come from
- General parts retailers
- Brand-authorised technician
- Not usually required
- Stated a factory credential here
- 0 of 3
- Names Kenmore in a certification
- 0 of 3
- Licensed in Massachusetts
- 3 of 3
- Read the whole model number off the plate, including the three digits before the decimal point. That prefix identifies the manufacturer behind the machine and therefore the parts list.
- Without the model number, a Kenmore quote given over the phone is guesswork. Photograph the plate before you call.
- Two Kenmore machines of the same age and category can need entirely different components, so do not compare your quote with somebody else's Kenmore quote.
- Any licensed appliance technician can work on these. No authorisation or brand parts account is involved.
- Once the prefix is known, availability is generally good, because the underlying platforms are mainstream ones.
- The plate is inside the fresh-food compartment on refrigeration, under the lid or on the rear panel on laundry, and on the door frame on dishwashers.
The best-stocked parts situation in the trade. OEM components are easy to source, aftermarket equivalents exist for most of them, and a technician will often have the common failure on the van rather than ordering it. Compare parts suppliers before you agree to an OEM-only quote.
What a Kenmore repair is worth paying
Category prices lifted to the mid-range tier at 1×, the same multiplier the value estimator uses. The line is half the replacement price: above it, on a machine past two-thirds of its life, replacing usually wins. National figures, not Massachusetts quotes.
| Category | Pros here | New at this tier | Repair-or-replace line |
|---|---|---|---|
| Refrigeratortypical repair $200–$400 · lasts 14 yrs | 3 | $1,200 | $600 |
| Washertypical repair $150–$350 · lasts 11 yrs | 3 | $800 | $400 |
| Dryertypical repair $100–$350 · lasts 12 yrs | 3 | $750 | $375 |
| Dishwashertypical repair $150–$300 · lasts 10 yrs | 3 | $700 | $350 |
| Oven & Rangetypical repair $100–$500 · lasts 14 yrs | 3 | $1,000 | $500 |
| Garbage Disposaltypical repair $85–$250 · lasts 10 yrs | 1 | $200 | $100 |
| Freezertypical repair $150–$400 · lasts 15 yrs | 1 | $600 | $300 |
Kenmore repair by city in Massachusetts
Counts are listed businesses servicing Kenmore in that city. Boston holds 33% of the state's total.
Where these Kenmore pros say they work
Every place the 3 listed businesses name in their own service areas. Claimed coverage, not a guarantee — confirm your address on the call.
Agawam · Allston · Auburn · Boston · Chicopee · Dorchester · Holden · Holyoke · Jamaica Plain · Millbury · Roxbury · Shrewsbury · South Boston · Springfield · West Springfield · Worcester
Check these before you book
6 of the 103 guides covering categories Kenmore builds. Faults that often resolve without a call-out — and a call-out to a mid-range-tier machine is the expensive kind.
Refrigerator Not CoolingModerate · 45–90 minutesFreezer Frost BuildupModerate · 45–90 minutes plus a 24-hour defrostWasher Won't DrainModerate · 45–90 minutesDryer Not HeatingModerate · 45–120 minutesDishwasher Not CleaningEasy · 30–60 minutesOven Not Heating EvenlyModerate · 45–90 minutes plus preheat time
Other brands serviced in Massachusetts
Counts are Massachusetts businesses naming that brand, out of the 15 listed statewide. Brands the corpus spells differently from ours appear without a link.
Kenmore repair in other states
Every state with a listed Kenmore pro, most first. Massachusetts sits 39th of 49 on 3.
Texas16Florida15New York10Virginia10Georgia9Illinois9Indiana9Pennsylvania9Missouri8North Carolina8Michigan7Ohio7Tennessee7Washington7Arizona6Arkansas6Colorado6Kansas6Maryland6Montana6Nebraska6New Jersey6West Virginia6Wisconsin6Alabama5California5Delaware5Iowa5Kentucky5Nevada5Oklahoma5South Carolina5Louisiana4Minnesota4South Dakota4Utah4Alaska3Hawaii3Mississippi3Oregon3Wyoming3Connecticut2Idaho2New Hampshire2Maine1North Dakota1Rhode Island1Vermont1
Kenmore repair in Massachusetts — common questions
How many Kenmore repair pros are listed in Massachusetts?
3 businesses listed in Massachusetts name Kenmore among the brands they service — 20% of the 15 businesses the directory holds for the state, and 39th of the 49 states with any, out of 275 such businesses nationwide. Boston holds the most at 1.
Do I need Kenmore-authorised service in Massachusetts, or will any repair company do?
Kenmore sits in the mid-range tier, so any qualified Massachusetts technician can take the job and you are choosing on rating, licensing and how clearly the fault is explained. None of the 3 listed here states a factory-authorised credential in its profile. While the appliance is inside its warranty period, check the manufacturer's terms before booking anyone — using an unauthorised technician can affect a claim.
Which Kenmore appliances do Massachusetts pros repair?
Kenmore is a house nameplate rather than a factory. Machines carrying it span refrigeration, freezers, laundry, dishwashers, cooking, ventilation, ice makers, compactors and disposals, and they were built by several different manufacturers. The 3 listed in Massachusetts between them cover refrigerator, washer, dryer, dishwasher, oven & range, garbage disposal, freezer. At the mid-range tier a comparable new refrigerator averages $1,200, which puts the repair-or-replace line near $600.
Are Kenmore parts expensive in Massachusetts, and where do they come from?
The best-stocked parts situation in the trade. OEM components are easy to source, aftermarket equivalents exist for most of them, and a technician will often have the common failure on the van rather than ordering it. For Kenmore specifically, parts are usually sourced through general parts retailers. Parts prices do not vary much by state — labor does, because it tracks local wages and drive time — so the 3 businesses listed here are competing mainly on the labor half of the quote and on how quickly they can get the component. Whoever you use will need the full model and serial number from the data plate to order the right part.
How do Massachusetts Kenmore pros rate?
Their ratings average 4.5, against 4.6 across all 275 listed Kenmore pros nationwide, and 2 of the 3 sit at 4.5 or better. The largest single review tally is 143 on Hub City Appliance Pros in Boston, out of 272 across the group. All 3 state that they are licensed, and 1 shows a BBB accreditation — self-stated, so verify before booking.
Which Kenmore pros are rated highest in Massachusetts?
JM Appliance Service in Worcester at 4.6 on 40 reviews, Hub City Appliance Pros in Boston at 4.5 on 143 reviews, Pioneer Valley Appliance Service in Springfield at 4.4 on 89 reviews. By volume rather than average the leader is Hub City Appliance Pros in Boston, on 143 reviews at 4.5. For Kenmore the rating is only half the question — ask what the technician has actually opened on this platform before.
Which other brands do these Massachusetts businesses service?
The same 3 businesses also name GE (3), LG (3), Maytag (3), Whirlpool (3), Amana (2), Bosch (2). That matters when a single visit can cover two machines — a technician already at the door for a Kenmore fault will usually look at another appliance for a fraction of a second call-out fee.
Is it worth repairing my Kenmore appliance?
The volume tier. These are the machines most technicians see most days, which is the single biggest advantage they have. The site's value estimator prices mid-range-tier machines at 1× a category's typical new price and depreciates from there, which is the honest way to frame it: compare the quote against what the machine is worth today, not against what it cost new. On that basis a Kenmore refrigerator carries a repair-or-replace line near $600 once it is past 9 years old, and a washer near $400 past 7 years. Ask for parts and labor as separate figures so you can see which is driving the total.
What should I have ready before calling about my Kenmore appliance?
The model and serial number from the data plate — photograph it, do not transcribe it. Then the error code if the machine shows one, when the fault started, and whether anything changed just before it did. Read the whole model number off the plate, including the three digits before the decimal point. That prefix identifies the manufacturer behind the machine and therefore the parts list. None of the 3 listed in Massachusetts advertises 24/7 callout, so call early in the day if it cannot wait.
Need Kenmore repair in Massachusetts?
Compare 3 listed businesses on rating, licensing and years in business — 3 state a license and 2 sit at 4.5 or better — then call directly.